Lineas de Atención
Nacional: 01 8000 180 456
Bogotá: 7 488 888
Mi cuenta

Support Programs offers a variety of support services to meet your unique needs. A standard support incident has a response time of:

Customized support can be purchased. Installation and software customization services are available and charged by the hour. Please contact your sales representative for assistance in delivering your requirements to the services team.

30 Day Installation Support

This service is normally included with the initial purchase of most services. Customers can ask unlimited number of questions using email. There are no guarantees on response time for the 30 day installation support program. If you require a higher level of support, we suggest that you purchase a support incident pack or use the incidents included with the maintenance agreement.

Maintenance Agreement

Most services comes with a software maintenance agreement for the first year. This software maintenance, sometimes called SUS or Software Update Service, can then be renewed as an annual fee-based subscription for subsequent years allowing the user unlimited updates to latest version for the term of the subscription.(These programs do not cover fee-based add-ons, increased capabilities like managing more domains etc).

Training offers standard training courses. The courses are designed to train participants on the product's features, functions, installation, configuration and maintenance. Participants will obtain in-depth knowledge of the products and the impact the products can have on their business. Participants can select from different levels and types of training, including onsite classes or remote online sessions.

Prohibida su reproducción total o parcial, así como su traducción a cualquier idioma sin autorización escrita del titular.
Líneas de Atención: Nacional 01 8000 180 456 - Bogotá al 7 488 888.
Todos los derechos reservados, Claro 2013. Prohibida su reproducción total o parcial, así como su traducción a cualquier idioma sin autorización escrita del titular. Los servicio de Telefonía Móvil, Internet Móvil, y demás servicios móviles avanzados, que conforme con sus títulos habilitantes son prestados y facturados por COMCEL S.A.; Los servicios de Telefonía Fija, Televisión por Suscripción, Internet Fijo y demás servicios fijos y de valor agregado, que conforme con sus títulos habilitantes, son facturados por TELMEX COLOMBIA S.A.; TELMEX TELECOMUNICACIONES S.A. E.S.P. es prestador del servicio de Telefonía Fija y Telmex Colombia S.A. de los servicios de Televisión por Suscripción e Internet Fijo.
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Información general
Soporte y asistencia